Privacy Policy

Effective date: July 28, 2025

This Privacy Policy describes how Titan Home Elevation Expert (“Titan Home Lifting,” “we,” “us,” or “our”) collects, uses, and shares information when you visit or interact with our websites FloridaHomeLifting.com (the “Site”) and TitanHomeLifting.com (which redirects to FloridaHomeLifting.com), contact us by phone at (727) 243‑4550, email info@titanhomelifting.com, or otherwise engage our services.

By using the Site or providing information to us, you agree to the practices described in this Privacy Policy.

1) Information We Collect

Information you provide directly

  • Contact details (name, email, phone number, address).

  • Project details (property address, scope, timing, budget, photos or plans you upload).

  • Communications (form submissions, emails, phone/SMS messages, reviews).

  • Payment and billing information (if you become a customer; processed via our payment provider—see “How We Share Information” below).

Information collected automatically

When you visit the Site, we (and our service providers) may automatically collect:

  • Log and device data (IP address, browser type, operating system, referring URL, pages viewed, time/date stamps).

  • Approximate location (derived from IP address).

  • Cookies and similar technologies to operate and improve the Site and understand usage. See “Cookies & Tracking” below for choices.

We do not intentionally collect sensitive personal information (e.g., government IDs, precise geolocation, health data) via the Site.

2) How We Use Information

We use information to:

  • Provide quotes, schedule consultations, and deliver lifting/elevation services.

  • Respond to inquiries and provide customer support.

  • Send administrative messages (appointment confirmations, project updates, service notices).

  • Operate, analyze, secure, and improve the Site and our services.

  • Comply with legal obligations, enforce our terms, and protect our rights, users, and property.

  • (If you opt in) send marketing emails or SMS about services, promotions, or updates. You can opt out at any time.

3) How We Share Information

We share information:

  • With service providers who perform services on our behalf (e.g., hosting, email/SMS delivery, scheduling, CRM, payment processing, analytics, advertising/remarketing where enabled). They may only use your information as instructed by us.

  • For legal reasons (to comply with law, respond to lawful requests, or protect rights, safety, and property).

  • Business transfers (as part of a merger, acquisition, financing, or sale of assets, subject to standard confidentiality).

We do not sell personal information. If we enable certain advertising cookies or pixels, this may be considered “sharing” or “targeted advertising” under some U.S. state laws. See Section 4A for details and opt‑out choices.

4) Cookies & Tracking Technologies

Cookies and similar technologies help the Site function and allow us to understand usage. You can:

  • Adjust browser settings to block or delete cookies (site functionality may be affected).

  • Use the Site’s cookie banner or preference center (where available) to manage non‑essential cookies.

  • Opt out of marketing emails by using the unsubscribe link in messages.

  • For SMS, reply STOP to opt out or HELP for help (message/data rates may apply).

The Site may not currently respond to “Do Not Track” signals. Where required by law, we will honor recognized Global Privacy Control (GPC) signals by treating them as an opt‑out of “sharing”/targeted advertising for the browser sending the signal.

4A) Analytics & Advertising Technologies (Added)

We may use the following tools. They set cookies or use similar technologies to measure usage and, where enabled, to deliver or measure ads.

  • Google Analytics (GA4). Helps us understand how visitors use the Site (e.g., pages viewed, events). GA receives device and usage data (including IP address, truncated/obfuscated per Google’s options where configured).
    Controls: Use our cookie banner to disable analytics cookies. You can also install the Google Analytics Opt‑Out Browser Add‑On:
    https://tools.google.com/dlpage/gaoptout

  • Google Ads / Remarketing. When enabled, tags may measure conversions and create audiences to show ads on Google or its partners. This may be considered “sharing” or “targeted advertising.”
    Controls: Use our cookie banner to disable advertising cookies. You can also manage Google Ads settings here:
    https://adssettings.google.com

  • Meta (Facebook) Pixel. When enabled, the Pixel helps measure conversions and build audiences for ads on Meta platforms. This may be considered “sharing” or “targeted advertising.”
    Controls: Use our cookie banner to disable advertising cookies. You can also review ads preferences in your Meta account settings.

  • Other Ad/Eval Partners (if used). We may use similar tools from additional providers. We will reflect them in the cookie banner and, if required, a “Do Not Sell or Share” link.

State law opt‑outs: If advertising/remarketing is enabled, you can opt out of “sharing”/targeted advertising via our cookie banner or (if present) a “Do Not Sell or Share My Personal Information” link. You can also use industry tools:

  • Network Advertising Initiative (NAI): https://optout.networkadvertising.org/

  • Digital Advertising Alliance (DAA): https://optout.aboutads.info/

5) Your Choices & Rights

  • Access/Update: You may request access to or correction of your information.

  • Delete: You may request deletion of your personal information (subject to exceptions, e.g., legal obligations or ongoing services).

  • Marketing Opt‑Outs: Unsubscribe from emails using the link in the message; reply STOP to SMS.

  • State law opt‑outs: Where applicable (e.g., CA/CO/CT/UT/VA), you may opt out of “sharing” or targeted advertising through our cookie banner or (if available) “Do Not Sell or Share” link. We will honor GPC signals where required.

To exercise these rights, contact us at info@titanhomelifting.com or (727) 243‑4550. We may need to verify your identity before fulfilling a request. Authorized agents may submit requests when permitted by law with appropriate written authorization.

6) Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us so we can delete it.

7) Data Retention

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the nature of the data and our legal/operational requirements. See Section 13 for call‑recording retention.

8) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9) International Visitors

We are located in the United States, and the Site is intended for use by individuals in the U.S. If you access the Site from outside the U.S., you understand your information may be transferred to, stored in, and processed in the U.S. where laws may differ from those in your jurisdiction.

10) Third‑Party Links

The Site may link to third‑party websites or services that we do not control. This Privacy Policy does not apply to those sites or services. We encourage you to review their privacy policies.

11) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective date,” and the revised version will be effective when posted on the Site.

12) How to Contact Us

If you have questions or requests regarding this Privacy Policy or our data practices, please contact us at:

Titan Home Elevation Expert
Email: info@titanhomelifting.com
Phone: (727) 243‑4550
Website: FloridaHomeLifting.com (primary) / TitanHomeLifting.com (redirect)

13) Call Recording Notice (Added)

We may record inbound and outbound calls to (727) 243‑4550 for quality assurance, training, compliance, and dispute resolution.

  • Notice & consent. Where required by law, we will provide an audible notice at the start of the call and obtain consent. If you do not consent, please tell the representative; we will stop recording or offer alternative channels (e.g., email at info@titanhomelifting.com).

  • Content captured. Your voice, the phone number used to place/receive the call, time/date, and any information you choose to provide during the call.

  • Use. To train personnel, verify service quality, investigate issues, and comply with legal obligations.

  • Sharing. With service providers that host or transcribe recordings under our instructions, and otherwise as described in Section 3.

  • Retention. We keep call recordings up to 24 months, unless a longer period is required for legal, security, or operational reasons. We may keep related metadata longer where permitted.

  • Your choices. You may request access to, or deletion of, call recordings associated with you (subject to legal exceptions and our need to maintain records). Contact info@titanhomelifting.com or (727) 243‑4550.